Claims

Aite Group report finds compliance and reporting, customer-centricity, multi-channel distribution and engagement prompt desire to modernize.

Insurer to implement Innovation Group's entire suite, including policy, claims and analytics elements.

Billing Stream, Claims Stream to be implemented in a multi-phased approach.

VP of Claims discusses her responsibilities, challenges and motivation as part of INN’s series, in which editors report on a day spent with an insurance IT executive. Find full coverage of the day in the July/August issue of Insurance Networking News.

CSC has expanded its business process services to include an unclaimed property resolution process, which is intended to help life insurers and annuity providers identify unclaimed policy benefits, optimize administrative operations and comply with state escheatment mandates.

After auto claims satisfaction dipped in the first quarter, decreased out-of-pocket spending and shorter repair processes contribute to much stronger results in the second quarter.

Progressive touts an expansive set of data as underpinnings for more accurate, discounted rates, expands usage-based insurance offer.

Huatai's purchase represents the first deployment of anti-fraud analytics in China's insurance industry.

Victims of wildfires that have claimed hundreds of houses and almost 30 miles of land prompt are flooding insurers with hundreds of claims.

U.K. general insurer goes to Guidewire for underwriting, policy administration and claims software.

Customer service staff to be bolstered at award-winning call center.

In conjunction with the company’s 20th anniversary, Vertafore recently announced three updates to its ImageRight software. The product enhancements include a new user interface and an added emphasis on collaboration and interoperability.

Claims Stream and Customer Stream products are designed to enable web-based, automated operations.

Implementing mobile can be an expedient process, but reaching mobile customers requires a completely distinct mindset from mobilizing field-service employees.

Software provider touts new offering as an SaaS, SOA-based core system available through the cloud.

With the improving business climate, insurers again are interested in increasing automation, business continuity and standardizing business processes.

15 minutes with Karthik Balakrishnan and Phil Hatfield, an SVP and VP, respectively, with Verisk Analytics.

The annual Contents Claims Index (CCI) by property insurance software and service provider Enservio found that the number of jewelry items claimed grew 57 percent compared to 15 percent growth in the electronics category for the same year. The average price per piece of jewelry claimed increased by 11 percent with jewelry claims more prevalent on the West Coast of the United States.

Tuscon, Ariz., office looking to fill more than 200 openings.

Celent’s “2012 North American Insurance Software Deal Trends” studies revealed a 8.6-percent decrease in deal volume with 62 percent of the 1,538 deals in 2010 and 2011 involving property/casualty insurers compared to 38 percent in the life/health/annuity segment.