Claims

After auto claims satisfaction dipped in the first quarter, decreased out-of-pocket spending and shorter repair processes contribute to much stronger results in the second quarter.

Progressive touts an expansive set of data as underpinnings for more accurate, discounted rates, expands usage-based insurance offer.

Huatai's purchase represents the first deployment of anti-fraud analytics in China's insurance industry.

Victims of wildfires that have claimed hundreds of houses and almost 30 miles of land prompt are flooding insurers with hundreds of claims.

U.K. general insurer goes to Guidewire for underwriting, policy administration and claims software.

Customer service staff to be bolstered at award-winning call center.

In conjunction with the company’s 20th anniversary, Vertafore recently announced three updates to its ImageRight software. The product enhancements include a new user interface and an added emphasis on collaboration and interoperability.

Claims Stream and Customer Stream products are designed to enable web-based, automated operations.

Implementing mobile can be an expedient process, but reaching mobile customers requires a completely distinct mindset from mobilizing field-service employees.

Software provider touts new offering as an SaaS, SOA-based core system available through the cloud.

With the improving business climate, insurers again are interested in increasing automation, business continuity and standardizing business processes.

15 minutes with Karthik Balakrishnan and Phil Hatfield, an SVP and VP, respectively, with Verisk Analytics.

The annual Contents Claims Index (CCI) by property insurance software and service provider Enservio found that the number of jewelry items claimed grew 57 percent compared to 15 percent growth in the electronics category for the same year. The average price per piece of jewelry claimed increased by 11 percent with jewelry claims more prevalent on the West Coast of the United States.

Tuscon, Ariz., office looking to fill more than 200 openings.

Celent’s “2012 North American Insurance Software Deal Trends” studies revealed a 8.6-percent decrease in deal volume with 62 percent of the 1,538 deals in 2010 and 2011 involving property/casualty insurers compared to 38 percent in the life/health/annuity segment.

StoneRiver releases LifeApply, Claims Stream at the ACORD LOMA Insurance Systems Forum.

System includes pre-loaded business rules engine and builds on CSC’s claims and risk management expertise.

Insurer looks to Accenture Claim Components software to improve customer service and align with previous policy administration and billing purchases from Duck Creek.

With upgrades, a specialty writer aims for improved speed-to-market and process consistency across lines of business.

Two new studies show that the embrace of existing technologies, such as telematics, could soon have a dramatic effect on the insurance industry.