Claims

The company combs through data to identify networks of bad actors who team up to cheat its insurance division.

The extraordinary events of 2020 have placed new demands on claims that have played an important role in accelerating the digital transformation in this area.

Claims leader for worker's comp has her group thinking about workers first.

Two-decade veteran of the company is transforming the claims organization.

The insurer is the parent of Aloi Nissay Dowa Insurance and Mitsui Sumitomo Insurance.

That represents a major lift from 2017, when J.D. Power reported that customers were slow to adopt digital interactions

The goal of every claims organization has been and will remain quickly adjusting a claim at a low cost with high levels of customer satisfaction.

Customers were ready to leverage drones and self-service after weeks under social-distancing regulations, insurers say.

While technology brings its share of distractions, it also enables tools that can be used to help reduce distracted driving and facilitate good driving rewards through telematics and UBI, says Lexis-Nexis