Claims

AI and other technologies are changing the kinds of jobs the insurance company needs, says CEO Tom Wilson.

Combining claims and clinical data provides better understanding of health ‘in real time,’ says data director Colt Courtright.

CAQH annual study finds portal transactions are slowing the transition and reducing savings.

Both customer-facing and backoffice functions and tasks can benefit from robots. EY lists some common use cases.

Companies that produce hardware designed to detect and mitigate water damage see insurers as natural partners.

Payers frequently tell providers that they don’t support certain HIPAA transactions, contends Robert Tennant.

Amelia platform from IPsoft has been involved in more than 3 million customer conversations since September.

Carriers must compete on insights from consumer information, not just the convenience of digital-app services.

While information on customers is readily available, danger scenarios are also changing rapidly, says insurer's personal insurance leader.

After thousands of unmanned-aerial-vehicle flights, the carrier sees even more use cases for the technology, says chief claims officer Ken Rosen.