Claims

Insurer's new system, TREO, simplifies claims by providing more data and analysis.

The 4,200 workers affected will be offered jobs in other areas of the company.

Insurer embraces self-service and analytics in revamped claims process.

Entering the storm season, several large insurers have unmanned aerial-vehicle fleets ready to go.

Mobile, telematics and analytics are among the technologies reducing the need for human intervention in claims.

Carriers are right to embrace new methods of making customers safer, but must navigate the impact on premium.

Alliances on renter's and pet insurance allow wide range of services, especially on mobile, says SVP Jennifer Marhalek.

Upgrades to the insurance claims process are driven by a desire to prevent customers from jumping ship, says Aite Group's Jay Sarzen.

P&C insurer continues long-standing relationship with vendor, in efforts to enhance online customer experience.

Peak Fleet, EMC's new telematics initiative, rolls out with full support from Octo's analytics suite.