Claims

Research reveals three key areas where an empathy-first approach from carriers can mitigate stress and improve the overall policyholder experience.

Embedded insurance complements traditional channels by reaching previously inaccessible customers with simple, digital-first products.

Improvements to workflows and operations boost customer service and help tailor products, making coverage more attractive.

Insurers are seeing improvements in workflows, authentication and adjudication.

One of the main factors affecting the casualty market in 2025 will be escalating jury awards in trials.

Coastal habitats, coral reefs and mangrove swamps, can reduce flood losses, according to a new Swiss Re Institute study that includes analysis of flood insurance claims.

Business interruption and climate change are two risks companies are watching in 2025.

MGAs provide coverage for emerging risks and must ensure administration functions keep pace with growth.

Emerging technologies are expediting aspects of the claims process from the inspection through the payment.

Key topics at the event included the talent gap, rising costs, extreme weather, connecting and caring.