Claims

Gen AI can help policyholders and adjusters better understand the complexities of claims coverage.

Policyholders and claimants expect the payment process to be an easy and transparent aspect of the claim process.

The top five insurance companies have an average life insurance market share of 6.01% as of December 31, 2024.

Catastrophes significantly increase claim volume and severity, resulting in extended claims cycles and frustrated policyholders.

The top five insurance companies have an average commercial auto market share of 6.4% as of December 31, 2024.

Effective claims automation requires a cultural shift that prioritizes people, processes and strategic alignment.

The integration of cell phones into daily life makes mobile engagement a top strategic priority for insurers.

Slow repair cycle times, widespread premium increases and the volume of catastrophic events all contribute to dissatisfaction, according to the U.S. Property Claims Satisfaction Study from J.D. Power.

There is a need to understand how mental health impacts workers' compensation claims.

The top five insurance companies have an average homeowners market share of 9.15% as of December 31, 2024.