Claims

Claims solutions from Accenture and Guidewireare deemed best in class for technology, functionality and customer service.

Easing the regulatory burden is the happy by-product of many core system upgrades.

The software solutions are intended to help the P&C insurer boost customer service and time to market by streamlining underwriting, policy admin, claims and business intelligence.

Celent offers a Digital Insurance Proposition Continuum for benchmarking industry offerings.

The group of federal magistrate judges in Brooklyn and Central Islip rejected arguments by insurers that disclosure was unfair or burdensome.

The reduction is due in part to new technologies and better investigations, according to NICB research.

Judge Gary R. Brown, who discussed the discrepancy between reports for the home in a Nov. 7 ruling, said he feared the practice was “widespread” and ordered that all reports be disclosed to policyholders.

Drones could more quickly inspect areas that are inaccessible by ground, speeding payments to customers, Allstate said.

INN celebrated its Women in Insurance Leadership award winners at a celebration in Chicago on October 20 and 21.

The accusation came in a case before a federal magistrate judge in Central Islip, New York, who said earlier the practice “may be widespread.”

From 2009 to 2013, these states have seen the most cooking-related insurance claims during the holiday week. Texas, which led this list in previous years, has reported no Thanksgiving cooking-related fires since 2012.

By denying or underpaying claims, Wright mitigated its risk of facing a government audit and financial penalties for overpayment, according to the complaint.

The upward trend in smartphone use while driving may be largely due to the fact that more drivers own smart phones, but there’s also variation in the activities distracting drivers.

Tips for consumers and businesses include reviewing credit reports, keeping purchased items out of sight in vehicles, and deploying a risk management plan.

Delivering superior customer service is also important, according to a Towers Watson survey of chief claims officers.

Policies for business use of personal vehicles historically were designed only to address deliveries and customer visits; personal vehicles for taxi-like services creates new risk exposures not covered by previous policies.

Armed with analytics, predictive modeling and big data, insurers like CNA are moving to take on application fraud.

The P&C insurer also has modernized its claims practices, enhancing overall customer service, claims response and expenses management.

The P&C insurer is modernizing its claims practices, enhancing overall customer service, claims response and expenses management.

Next-generation opportunities will require re-thinking of traditional business principles; SMA report offers ideas on reducing claims operations costs while expanding geographically.