Claims

Mark Debus, clinical manager of behavioral health at Sedgwick shares how disasters like the California wildfires affect the mental health of first responders, residents and others involved in the massive loss.

It's essential for insurers to be ready when disasters strike.

When residents can finally return to see what's left of their homes, filing a claim and understanding the process could be challenging for many.

The divergence between improved safety statistics and escalating liability claims reflects a complex trucking industry landscape.

Artificial intelligence can act as an early warning system for claims professionals.

How deepfakes are impacting the insurance industry and how insurers are stepping up their detective game to combat fraud.

The 2024 U.S. Claims Digital Experience Study found that mobile apps yield the highest scores in customer satisfaction in claims reporting, submitting photos and receiving claims updates.

Fear and a lack of information can be key contributors to a keeping policyholders underinsured.

Paper checks can delay the claims payment process for policyholders, but many companies are still hesitant to move to a digital payment system.

Despite the buzz over AI's positive impact on claims, carriers may need to ramp up their anti-fraud efforts.

Despite increased cybersecurity awareness, greater spending on defense, and a maturing industry, cyber threats continue to accelerate at an unprecedented rate.

The primary point of impact correlates to the claims severity for EV and ICE vehicles, according to Mitchell's 2024 EV Collision Insights report.

A look at key advancements, benefits and future implications.

Insurance providers could use digital-based strategies like home management platforms and homeowner AI tools to reduce claims and increase customer satisfaction.

Delving into seven technologies enabling insurers to harness vast amounts of data to improve accuracy, efficiency and customer experience.

AI-based customer service technology company provides insurers with more sophisticated assessment of claimants needs and how to serve them.

Digital Insurance spoke with Mike Causey, North Carolina's Commissioner of Insurance, about conditions on the ground following Hurricane Helene, and his department's work on relief efforts and damage claims.

State and federal relief efforts are stepping in to help areas hit by Helene that are not covered by flood insurance.

An onslaught of four natural disasters $5.3 billion of insured losses across Canada in just two months — more than any other summer on record.

What can carriers do to improve their policyholders' FNOL experience?