Policy adminstration

ATLANTA, GA-- Knowlagent, the exclusive provider of software solutions that build best performers fast in customer service centers, announced today that its largest healthcare customer has rapidly and successfully deployed the Knowlagent Agent Performance Solution to thirteen call centers across the United States and offshore markets.

CONYERS, GA and SAN MATEO, CA- ImageRight, a provider of document management and workflow solutions for insurers, and Guidewire Software, Inc., a provider of claims solutions to property and casualty insurers, today announced the immediate availability of an integrated claims processing and document management solution for the insurance industry. In addition, Guidewire has joined the ImageRight Business Alliance as a Gold Partner.

Nearly 2,700 American technology workers in 12 states will receive advanced information technology job training in the coming months in programs administered by CompTIA, the Computing Technology Industry Association, Oakbrook Terrace, Ill.CompTIA has received two grants totaling $6 million from the U.S. Department of Labor Employment & Training Administration. The H-1B Technical Skills Training Grants are intended to train U.S. workers in specialty occupations such as computer science, information technology, engineering and advanced manufacturing technology.

ANNAPOLIS, Md. - A report issued by the Maryland Insurance Administration (MIA) on the use of credit-based insurance scoring found no basis for any conclusion that credit history is skewed toward ethnic minorities or low-income individuals.

Arthur J. Gallagher & Co. today announced the acquisition of R. P. O'Brien & Co., Inc. of White Plains, New York. Terms of the transaction were not disclosed.

Cambridge, MD--G. Philip Feldman, CEO of technology insurance provider ISG International, announced today that the company has launched breakthrough technology on its CCBsure Web site that provides Businessowner's Property and Casualty (P&C) Liability insurance coverage to independent computer consultants, in real time, over the Internet. No insurance provider has ever offered immediate, automated P&C business insurance coverage before.

Cedar Rapids, Iowa--Fiserv, Inc. has introduced eFreedom Investment Management powered by BasisPoint, a fully integrated portfolio management and investment accounting solution that supports each step of the trading process--from order processing through trade execution, accounting, international settlement support and regulatory reporting. As trading practices become increasingly complex and global, more and more organizations need the comprehensive multi-currency, multi-basis, investment accounting capabilities found in eFreedom Investment Management to track business activity and report to regulators.

Uniondale, NY--OnlineBenefits, Inc., provider of Internet-based HR solutions, announced today that it has entered into a long-term strategic partnership with Digital Insurance to distribute Benergy as an employee communication solution for its clients.

BELLEVUE, WA - SAFLINK Corporation, a leading developer, marketer and integrator of biometric security solutions, announced today that North Carolina-based A4 Health Systems has used SAFLINK's Software Development Kit (SDK) to design and deploy a solution in its efforts to meet new security requirements in Ohio that call for dual authentication of pharmaceutical orders within the hospital setting. The first phase of the solution is scheduled for deployment to more than 500 users at Mount Carmel East, West, and St. Ann's of Columbus, Ohio.

NASHUA, N.H. -- SkillSoft PLC, a leading provider of enterprise e-learning, today announced that Humana Inc., one of the nation's largest publicly traded health benefits companies, signed a two-year agreement to license a SkillSoft multi-modal learning solution. The integrated solution encompasses more than 1,000 e-learning courses spanning a variety of IT technologies and desktop applications; 24x7, online mentoring support for IT professionals; and more than 3,000 online, unabridged Referenceware titles. With multi-modal learning, professionals can access a variety of formal and informal learning resources through a single, unified search and then select the appropriate resources based on information needs, available time, and learning preferences.

ATLANTA-- Connecture, a leading provider of integrated Web-based sales and service automation solutions for the health insurance industry, announced it has signed a national agreement with Blue Cross and Blue Shield Association (BCBSA), the association for the nation's 41 independent Blue Cross and Blue Shield health insurance Plans, which collectively insure more than 88.3 million Americans.

AMARILLO, Texas--Corporate Systems Inc. a recognized leader in Property-Casualty claims lifecycle management and reporting solutions, announced the successful implementation of CS ClaimSuite with Everest National Insurance Company. This implementation represents an expanded usage of Corporate Systems products to Everest's branch office located in Southern California.

PHILADELPHIA-- CIGNA Corporation today reported net income for the fourth quarter of 2003 of $290 million, or $2.06 per share, compared with net income of $47 million, or $0.33 per share, for the same period last year.

WOODLAND HILLS, Calif. -- Zenith National Insurance Corp. announced today that its wholly owned subsidiary, Zenith Insurance Company began serving summons and complaints today upon a Santa Ana medical clinic, its owner and manager, accusing them of taking part in a large-scale scheme designed to defraud the company's policyholders. Zenith becomes the first workers' compensation insurance company in the state to sue under a statute that the California Legislature passed specifically to help combat workers' compensation fraud.

CNA Financial Corp. today announced that it has entered into a definitive agreement to sell its individual life insurance business to Swiss Re Life & Health America Inc. (Swiss Re) for approximately $690 million. The business sold includes term, universal and permanent life insurance policies and individual annuity products. CNA's individual long term care and structured settlement businesses are excluded from the sale. Additionally, the Nashville , Tennessee insurance servicing and administration building will be acquired by Swiss Re as part of the sale. Under terms of the agreement, CNA will stop accepting new applications for individual life and annuity products as of March 5, 2004. The transaction is expected to be completed on or before March 31, 2004, subject to certain customary closing conditions and regulatory approvals. Upon completion of the sale, it is anticipated that approximately 300 employees will transfer to Swiss Re.

Accenture has been selected to implement its Claim Components software application at The Hartford Financial Services Group, Inc., one of the nation's largest investment and insurance companies. The pilot implementation is targeted for the third quarter of calendar-year 2005.

WARREN, N.J.-- The Chubb Corporation today reported that net income in the fourth quarter of 2003 was $72.3 million or $0.38 per share, compared to net income of $56.6 million or $0.33 per share in the fourth quarter of 2002. Operating income, which the company defines as net income excluding after-tax realized investment gains and losses, was $73.1 million or $0.38 per share in the fourth quarter of 2003, compared to operating income of $83.7 million or $0.48 per share in the fourth quarter of 2002.

SACRAMENTO, Calif. -- InsWeb Corp. today announced results for the fourth quarter ended December 31, 2003. Revenues for the fourth quarter totaled $4.1 million, compared to $6.4 million in the fourth quarter of 2002. During the quarter, InsWeb recognized a gain of $6 million relating to the sale of its remaining investment in Finance All K.K., a Japanese corporation."

Docucorp International, a provider of enterprise information solutions, announced today that it signed a software licensing agreement with Liberty American Insurance Group, Inc. The company's subsidiary, Mobile Homeowners Insurance Agencies, Inc., will utilize Docucorp's suite of insurance publishing solutions to enhance the automation of its policy production process.

DxCG Inc., a provider of predictive modeling software for health care organizations, today announced a national agreement with the Blue Cross and Blue Shield Association (BCBSA) to provide RiskSmart to independent Blue Cross and Blue Shield companies.