Policy adminstration

Study shows consumers want responsiveness, but clearly they also don’t trust portals when it comes to more difficult issues.

After launching an initiative to revamp its wealth management business, The Hartford's president of wealth management will step down at the end of July to “pursue other opportunities."

The bill was passed late Wednesday 237 to 192, and goes on to the Senate, which is not expected to act until later this month.

The bill's ultimate fate remains a cliffhanger as Senate leaders announced they would not consider it until after the holiday recess.

Anthem amended the number of members and applicants affected by a compromised Web site to more than double the previously announced figure.

A J.D. Power and Associates study finds that cost management is of secondary importance—behind customer service—to employers buying health insurance.

Social media is driving sales, product and service strategies.

The partnership will allow contracts to be stored in ExamOne’s system via BlueFrog’s PolicyBox policy delivery program.

Insurers are finally starting to stand up and take notice of Lean IT, which has been a staple in the manufacturing world for years.

Zurich North America Commercial says it has demonstrated its long-term commitment to the E&O market by increasing its capacity and broadening its appetite.

The boards believe the amendments would improve the comparability of fair value measurements presented and disclosed in financial statements prepared in accordance with U.S. GAAP and IFRS.

Moody’s and S&P assign ratings to Penn Mutual's surplus notes while A.M. Best revises the Michigan Blues’ outlook, and removes Jackson National Life from under review.

While the House is still expected to pass the bill, it's unclear if Democrats still have enough support to enact it.

Insurers should look at how many websites they're running, what they cost and if any of those services could be merged onto cheaper platforms.

A Gartner study says the number of people globally who use a mobile phone to make payments is expected to expand to 108.6 million by the end of 2010.

The federal government wants to build a place where everyone feels safe online, but are they instead creating a tempting target for cybercriminals and other enemies?

The California health insurer notified about 230,000 members and insurance applicants that a Web site used to apply for individual health policies was compromised.

Through a subsidiary, Pan-American Life Insurance Group plans to offer individual health, group life and accident insurance, among other policies, to Costa Ricans.

Insurers may want to keep an eye on Obopay's mobile payment gambit in Africa—the latest in its string of marketing strategies.

Broker Computer Assisted Marketing (BCAM) is designed to save brokers time by generating a company’s information into prefabricated e-mails.