Practice and client management

How to build a more resilient and efficient CAT playbook through communication automation.

INSTANDA CEO Tim Hardcastle discusses the risks and rewards of launching an insurtech.

Kin, a direct-to-consumer insurance provider, has started a mortgage broker in Florida which also takes loan applications through a call center or online.

Mental health is the number one workplace safety concern for employees, according to Pie Insurance's 2025 Employee Voice on Workplace Safety Report.

Consumer-facing applications like chatbots and personalized product recommendations make interactions faster, more tailored and more transparent.

Prepping clients for natural disasters and climate emergencies should start with coverage and end with estate planning.

Understanding the factors that can lead to new product failure and learning the keys to successful outcomes.

Insurers are reimagining operating models, products and value propositions.

Mindy Chen, Mutual of Omaha's vice president of segment analytics, spoke with Digital Insurance about how AI is being used to improve the customer experience.

Mindy Chen, Mutual of Omaha's vice president of segment analytics, spoke with Digital Insurance about necessary skills and what insurance companies should be investing in.

Progressive and GEICO tied for first overall in the Mobile Insurance Scorecard Q3 2025 by Keynova.

INSTANDA CEO Tim Hardcastle shares some of the lessons he's learned from launching an insurance technology firm.

Budget cuts at the federal disaster agency are forcing insurance carriers to rethink underwriting, reinsurance, and catastrophe modeling, and pivot accordingly.

According to Capgemini's World Life Insurance Report 2026, 76% of customers expect advanced cloud and data capabilities but only 16% of insurers are capable of delivering.

Consumers are so concerned about rising costs that they often forego coverage altogether, according to two separate studies from Valuepenguin and Realtor.com.

In the wake of major losses like wildfires or hurricanes, parametric insurance can expedite payments for faster policyholder recovery.

Insurers under pressure to improve digital experience while also reducing fraud.

Employer clients must be prepared to contribute additional capital to fund and secure the captive's initial surplus, typically 10% to 15% of the first year's premium.

Lee Elliston, chief operations officer - claims and UK for Aspen Insurance, examines how AI, data and other technologies are changing insurance claims.

Customers want instant and seamless digital experiences with personalized assistance, particularly from the insurance industry.