Practice and client management

Digital Insurance spoke with Brian Poppe, senior vice president for technology modernization at Mutual of Omaha.

Jennifer Helms, Boston Mutual’s executive vice president, will lead the department.

Customer satisfaction in insurer's digital offerings declined this year, according to the J.D. Power 2022 U.S. Insurance Digital Experience Study.

As much as consumers' financial services needs have evolved in the last two years, so have executives' demands and expectations of their innovation initiatives.

Legacy carriers must work to up their digital capabilities and online user experience.

Organizations are driving to become fully automated enterprises, but single point solutions are putting that goal at risk.

Insurance companies and their technology partners are mobilizing to respond to rapidly changing customer needs and expectations in the post-COVID era.

Labor challenges are driving insurers to rethink how work gets done.

Farmers, CNA and The Hartford share resources.

iLife launched 10 months ago as a digital hub for life insurance agents.

Nearly 80% of respondents suggest insurtech has had a positive impact on their agencies.

Technology moves at a breakneck pace that threatens to leave flat-footed organizations in the dust. But industry leaders are leveraging the bleeding edge to get ahead of the pack and never look back. 

Digitization can yield opportunities to provide more personalized experiences.

Life insurance carrier leader discusses meeting evolving customer expectations with digital experiences.

Before there was Foresight, a commercial worker’s compensation insurtech, there was Safesite, a safety management platform and app.

Digitizing the salvage process can enable faster settlement of claims, improve insurers’ NPS scores and lower vehicle storage costs.

Ethisphere’s Ethics Quotient system includes more than 200 questions that focus on categories such as ethics and compliance, governance, leadership, culture and environmental and societal impact.

Gild Insurance is on a mission to shake up the small business insurance industry with its constantly available online quote-to-bind services.

Digital Insurance spoke with Claire Burns, chief marketing and communications officer at The Hartford about digital customer experience and plans for the future.

Despite an influx of potential rental insurance customers, carriers must innovate to cut through the noise and connect with their best prospects on a personal level to ultimately turn them into a client. With so much competition, simply reaching out at the right time may not be enough. Insurers need to understand these consumers on a deeper level.