Practice and client management

Life insurer announces 'collab 3.0 EMEA,' in search of new products tailored for improved customer engagement, sales and operations.

An unprecedented, industrywide survey of sexual harassment in the professional workplace reveals industries with the highest prevalence of unwanted sexual behavior, the differences between large and small companies, and blind spots that may be preventing corrections. Fortunately, the data also lights a path forward.

Human resources professionals are looking to fight bad behavior driven by upper management.

John Geyer, head of the life insurer's innovation office, sheds light on MetLife's work with insurtech startups, established tech companies and ways to create a creative culture within to reach the millennial market.

Carriers are going digital to cut operating costs and break into the younger consumer market, according to a new report from Celent.

Cloud for ancillary services has risen in insurance, and within the past few years the trend has expanded to include core as well with Tier-1 carriers migrating to the model.

The carrier is incorporating more third-party and sensor data into its new home coverage products, says SVP of personal insurance.

Incumbents benefit from high barriers to entry, but are themselves less efficient and innovative, Accenture claims.

The carrier piloted Snapsheet’s technology before launch, and found claims were settled up to 40% faster using the insurtech's software.

New technology organization structure aims to improve customer experience, CIO says.