A dependency on multiple document systems and on IT departments to maintain them stands in contrast to a growing customer need for electronic communications.

New report analyzes how social media tools have altered the concept of “word of mouth” experiences.

As part of a broader mobility strategy, telematics has the potential to fundamentally transform the customer/insurer relationship.

Gartner offers tips for buyer protection in cloud contracts.

Cloud computing can be an enabler of entrepreneurship and organizational transformation.

TransUnion's Insurance Risk Index for Q4 2010 is 0.2% lower than Q4 2009.

At Novarica meeting, CIOs discuss the challenges they face in an era of rapid technological change.

Aflac, GEICO expansions planned.

Q4 2010 variable annuity sales rose 18% year-over-year to $37.6 billion, says the Insured Retirement Institute.

Total annual indexed annuity sales surged 6% to more than $31.4 billion while income annuity sales rose 2% to more than $8 billion.

A.M. Best affirms Chubb and CNA; Moody’s affirms Penn National, changes Assurant’s outlook; S&P gives negative outlook to Old Republic.

INN recalls accomplishments of past honorees, sets date for new meeting.

Analyst says mobile applications, platforms and devices, though on the horizon, will "revolutionize" BI applications.

New Forrester report reveals how customers view their financial services firms—USAA once again led the ranking, with State Farm and Farmers trailing behind.

Experts agree: If you don’t use social media, your business will go elsewhere.

The FORTUNE 350 ranking also breaks down the most admired P&C and life/health insurers.

The majority of the U.S. insurance industry’s sectors experienced gradual improvements in financial position, market strength, A.M. Best says.

Insurance leads banking in finding new ways to vet securities.

While the former U.S. vice president regularly rails against climate change, he has now found other topics on which to opine.

Working toward service-oriented architecture is a worthy goal—find out where your company ranks.