Survey reveals that poor customer service makes consumers more apt to commit fraud.

Drill-down capabilities enable analysts to dig deeper into different dimensions of the data for key insights.

Fireman's Fund to use alfabet's planningIT

The Open Data Center Alliance will work toward developing more open and interoperable cloud and data center solutions.

Insurer develops new curriculum intended to help its agents address the needs of families with children with disabilities.

By replacing the complete software system, employees of Unigarant are able to work faster and more efficiently.

As an innovation inabler, IT needs to be able to turn things around faster than ever, and at the same time, let the business guide the process.

Steve Betts, who is currently the chief information officer for Aon Benfield, has been named global CIO for Aon, reporting to Christa Davies, Aon’s EVP and CFO. He will continue in his current role at Aon Benfield until a replacement is named.

Company board meets to discuss continuity issues in wake of Benmosche cancer diagnosis.

Allstate, Aflac, Arthur J. Gallagher & Co., Chubb and Travelers get a jump on reporting their third-quarter results.

Carriers and agents/brokers attending the 2010 MarketScout E-Symposium participated in a FirstBest survey about improving the relationship.

The insurer enables five different business lines to tap into common data services supported by a data warehouse.

Insurer named one of most energy efficient technology users by Computerworld.

The agency says insurance ratings continue to emphasize intrinsic financial strength; does not expect government assistance when rating insurers.

If a slightly improved economy is lulling insurers into a sense of relative security concerning their customer-base, they need to think twice, according to a new report by Boston-based Celent. The report, “Insurance Customer Service Trends in North America,” notes that it has never been more important to keep the clients insurers have.”

Claims management efforts are inconsistent, especially when it comes to musculoskeletal claims, according to a new report.

Massive effort by 17 industry groups representing U.S. and non-U.S. insurers and reinsurers asks The Group of Twenty to differentiate them from banks, develop regulations accordingly.

S&P revised outlook on State Farm to stable; A.M. Best and Moody’s react to announcement that Liberty Life will coinsure its individual life business to Protective Life Insurance Co.

AIG chief acknowledges condition but says he will continue normal workload.

Positive rating actions are the result of improving market conditions, rating agency says.