Dinah Sykes, running unopposed for insurance commissioner in the state's Democratic primary, discusses the need for guardrails as insurers expand their use of AI.

AI is a limited resource, powered by even more limited resources. Carriers must not forget that, writes Jim Girard, vice president of engineering at Benekiva.

The insurers that build for execution, rather than waiting for the next tool or the next shock, will be the ones still keeping pace when the systems around them strain.

Travelers made a major bet on AI when it committed to developing its own in-house large language model, TravelersLLM. CTO Mojgan Lefebvre discusses how the company determines the technology's success.

New systems will help but insurers first need to organize institutional knowledge and review processes.

As data sources expand and risks become more dynamic, embeddings are influencing how insurers assess risks, segment portfolios and support underwriting and pricing decisions, writes writes Brian Keller, PhD, vice president of AI and data science for LexisNexis Risk Solutions.

Chubb, WTW and Westfield executives emphasize the importance of testing systems and validating information.

The insurer highlighted AI-driven gains in claims processing and underwriting during the second quarter.

The agents that report increased client retention are also more likely to have a positive opinion of using AI, according to Liberty Mutual's 2026 Independent Agency Growth Study.

AB 311 would give auto insurers more tools to evaluate risks to cover, but critics say it's unclear on how AI can be used.

The health giant, in the midst of a $3 billion investment in AI through 2027, says the technology is now involved in nearly every provider and consumer interaction.

Teams should revisit sourcing decisions continuously, rather than treat them as fixed multi-year commitments.

A dangerous assumption persists that existing commercial insurance portfolios will naturally absorb any liabilities arising from algorithmic failures.

Many people in insurance want AI, but they're having a hard time using it effectively in the workplace.

Insurance carriers have always relied on data to understand risk. What has changed dramatically, however, is how that data is used, writes Brian Keller, PhD, vice president of AI and data science for LexisNexis Risk Solutions.

Carriers must move beyond highly visible AI activity that may look like progress and toward real operational transformation, writes Peter McMurtrie, a partner of the insurance practice for West Monroe.

Underwriters do not see AI as a threat; most would consider the quality of an employer's AI tools when switching jobs, according to a new survey.

Duck Creek acquires Send to bring on agentic AI capabilities. Plus, Root and Jerry partner on embedded car insurance and more news.

Many insurance agents are planning to increase their use of AI but many aren't using it yet, according to the Association for Independent Insurance Agents Agents Council for Technology tech trends report.

More than half of the participants in the global insurer's incubator program are AI focused or using AI in some way for their functions.