Google Buzz users went nuts when their contacts were assembled without their consent, but other social media users are only too happy to air every piece of dirty laundry in their baskets to anyone who will listen.

Forrester report finds insurance providers among top industries in ranking of customer service interactions.

Insurers look to new crop of quality mortgages to offset losses on loans made during the bubble years, but dealing with tougher underwriting standards.

America's Health Insurance Plans and the Blue Cross and Blue Shield Association lead the collaboration.

Celent recognizes carrier’s use of analytics technology to identify cases of fraud that may be abnormal, or too hard to spot with the human eye.

The Independent Insurance Agents & Brokers of New York says it will not “sit back idly and let the department impose an unnecessary rule that will only serve to add another time-consuming and costly requirement for our members.”

Open source offers rapid turnaround and quicker time to market, which appeals to many insurers.

The reported -4% composite property/casualty rate decrease points to a prolonged soft market, MarketScout says.

A recent report points to insurers’ need to address policy admin issues in order to reduce costs and remain competitive. But are vendors up to the task?

The new ranking system measures employees’ performance relative to their peers.

Insurer to offer free identity theft consultation and restoration services after hard drives containing protected health information on at least 521,761 members were stolen.

Sen. Bob Corker, like Sen. Shelby, opposes letting consumer protections trump safety and soundness, and objects to creating a separate protection agency.

Insurers with large books of defined contribution business are well positioned to benefit from news that the Obama administration is promoting the use of fixed annuities, Aite Group says.

The terms of the deal have not been finalized, and the payout mix could change, sources close to the matter say.

With Toyota owners being assured yesterday by PCI that their claims will be covered, auto insurers deliberate taking action against the vehicle manufacturer to recoup costs.

State Department of Insurance says the regulation is designed to provide transparency by requiring agents and brokers to describe to clients their role in a business transaction and how they are compensated.

Continuation of subsidy is reported to be included in jobs bills under consideration in Senate.

Life settlements industry says their practices not synonymous with STOLI.

Study finds nearly 20% of life insurance producers willing to switch to another carrier whose culture, style and office support are a better fit.

A.M. Best revises CNA Insurance Co.’s outlook to stable from negative and upgrades Farmers Mutual Insurance Co.’s financial strength rating.