Automation is not a one-size-fits-all solution and can take many different forms.

The future of insurance AI is open

Digital Insurance's recent survey found insurance professionals are planning to spend more on tech, like artificial intelligence, but are wary of unseen risks.

Jodie Wallis, global chief analytics officer at Manulife, which operates as John Hancock in the U.S., spoke with Digital Insurance about how the company is deploying GenAI.

As vehicles become more connected, autonomous, shared, and electric, the traditional landscape for auto insurance will undergo transformation.

AI-evaluated insurance claims denials can depend on characteristics of the claimant, not just the merits of their claim. AI may not be a reason or the only reason for a claim denial, experts say.

Even the most-sophisticated scientific models fail to capture all the risk factors or properly account for the increasing impact of climate change.

A new research report from Digital Insurance highlights some of the risks and opportunities for the insurance industry in 2025.

The growing threat of hackers using generative artificial intelligence will boost both the reinsurance markets and data security innovation in 2025.