Organizations that adopt Voice over Internet Protocol for their communications, such as video conferencing, need to take additional steps to keep sensitive data secure.

The pilot program will be used in a cross-industry initiative designed to improve and validate the information in provider directories.

Infrastructure- and platform-as-a-service offerings give a big boost to carriers' customer portal and analytics initiatives, Novarica survey finds.

Retraining efforts are becoming popular because it's easier to teach tech knowledge to industry experts than vice versa.

Those investing in artificial intelligence should consider exactly what the company will most benefit from, and which technology will help it reach those goals.

The addition comes as the company is in the midst of several key digital initiatives.

Machines are taking over much of the grunt work associated with tasks, elevating the roles of humans to adopt more strategic roles.

Startups and their carrier and venture capital partners are looking to cooperate to transform the insurance industry, not simply 'disrupt,' says panel.

It's crucial that insurers develop clear career-path options for these valuable staff, because there will be lots of competition for the skills.

Software giant combines divisions that focus on devices and software for businesses while moving the Windows unit into the cloud operations.

Carriers’ efforts to nurture startup companies in the region are paying off with increased innovations and deals, according to Willis Towers Watson.

With mobile channels matured, the insurer looks to capitalize on other emerging technologies, including virtual reality and the Internet of Things.

SkyWatch.AI’s mobile application calculates a "safety score" before each drone flight, which is used by the commercial insurer in underwriting.

There’s no shortage of tech solutions coming to market in the insurtech era, but it all comes back to customer wants, panel says.

Organizations need to continue to build an agile data environment that can accommodate traditional BI platforms in concert with a modern information environment.

Led by chief digital transformation officer Todd Fancher, AmFam's innovation strategy will lean on small teams and focus on customer experience.

Using this technology, traditional data flows would be transformed because data integrity could never be accidentally or maliciously altered.

Voice assistants provide carriers with another digital channel for engaging their policyholder customers, but the platforms remain somewhat limited for now.

The new program, "Zara," was developed in partnership with Spixii, a graduate of the carrier-sponsored Startupbootcamp accelerator.

Fingerprint and face scanners are the most common types of biometric implementations used on corporate devices and services.