Insurers are facing a sea change as technology increasingly permeates consumer culture, creating more sophisticated expectations.Jeff Rieder, partner and head of Ward Group, an operational consulting firm and provider of benchmarking and best practices studies for insurance companies, met with INN to discuss the skill sets that forward-thinking insurers need to recruit and cultivate to respond to the changing environment and capitalize on emerging opportunities.This is the first of a two part series.

To keep subsidies intact, Delaware officials are contemplating a technical work-around, while Illinois’ outgoing governor is seeking to push through a legislative fix in the final months of his term.

As larger number of consumers become willing to share their personal data, opportunities open up for insurers.

The P&C insurer also has modernized its claims practices, enhancing overall customer service, claims response and expenses management.

The P&C insurer is modernizing its claims practices, enhancing overall customer service, claims response and expenses management.

The fate of the subsidies may end up in the hands of governors and state legislatures, some of which have just changed parties

Paulson reportedly ended his investment by Sept. 30; Genworth has declined 40 percent since reporting a third-quarter loss of $844 million on November 5.

This year’s Women in Insurance Leadership award winners are world-class innovators par excellence.

AIG’s largest shareholder before the bailout, claims shareholders were cheated in the deal by the 14 percent interest paid on the loan and a requirement to surrender 80 percent of the company’s equity.

The “New IT” began to emerge in 1994, and its impact is still being felt.

Ultimately, insurance must become a digital industry.

The board voted for the loan deal after exhausting private- sector lifeline possibilities that included discussions with Warren Buffett, Jay Fishman of Travelers Cos. and J.C. Flowers & Co., Willumstad said.

The stock dropped 35 percent, erasing more than $2 billion of shareholder value.

Firm claims that using the application, some clients have experienced as much as 10-to-one returns.

P&C rates increased 1 percent, while personal lines were up 3 percent in October.

The Insurance Institute for Highway Safety finds the Honda Accord and Toyota Camry to be among those cars that are the safest and most-affordable options for teen drivers.

Insurance-specific software lets companies create, view and manage reports via the Web.

Transformational effort includes document management and analytics initiatives to improve efficiencies and customer experience.

Don Culpepper, risk management consultant for Fireman’s Fund, discusses insurance applications for the Internet of Things.

IT organizations still years away from essential data management and analytics capabilities.