A good customer experience reduces friction and enhances efficiency, while making a customer feel heard and appreciated.

A new survey from Indeed revealed why women could use more support from their employers when it comes to new tech.

NAIC, the association of state insurance regulators, has issued a 90-day call for collection of property and casualty coverage data at a zip code level of detail, to better understand climate change effects on the market. The group expects the call to yield insight on insurance availability and affordability.

Predictable tasks are made for today's generative AI. The technology could revolutionize the underwriting process as long as it can keep its bias in check.

Organizations can unlock AI's transformative potential in benefits engagement and ensure sustainable and responsible integration.

Data analysis consultant Martin Ellingsworth points to gaps between standard vehicle prices and their values as exposing insurers to excessive risk.

Insurers covering cybersecurity risks transfer significant liability to their books in a rapidly changing landscape.

Robust testing, new workflows, and enabling employees to experiment and explore AI, will enable insurance organizations to bypass Gen AI challenges.

What insurance underwriting looks like in the age of artificial intelligence and the role of human underwriters.

The commercial insurer expects to improve appraisal accuracy and claims resolution efficiency through using the Uveye AI-powered vehicle inspection platform.