Resources

Agents remain the backbone of insurance distribution, but visibility into what actually happens during quoting and binding is surprisingly limited, making it difficult for carriers to identify misrepresentation, underwriting leakage, agent gaming, and fraud.

How do you deliver a faster, more personalized digital insurance experience without increasing exposure to misrepresentation, underwriting leakage, fraud, and other emerging risks?

For carrier IT and ops leaders: how AI automates quoting, triage, and claims without replacing existing systems.

For carrier IT and ops teams: how one platform cut quote generation from days to real-time with no migration required.

Established in 1851, the customer is a leading life insurer and financial services organization. It offers a range of products and services like annuities, term insurance, disability income insurance, and more. Operating on legacy systems, the insurer sought a solution to automate its manual processes and securely manage its documents.

The insurance industry is under pressure to do more with less. Sales teams are overloaded with manual tasks, support teams face growing operational complexity, and customers expect faster, more personalized service.

This report explores why friction persists in insurance, how it compounds in complex ecosystems, and human-centered design solutions that can make experiences feel more coherent, supportive, and easier to use.

Discover what's driving the future of digital bill payment. This sixth annual report delivers essential insights into how, when, and why Americans are paying their bills digitally.

Struggling with late insurance payments? Discover how to reduce delinquencies and drive timely premium payments with smarter, more flexible payment options.

New research from Digital Insurance focuses on the biggest tech disruptors for the insurance industry in 2026.

Join us as we rethink the insurance journey, moving past AI hype to explore how real-time intelligence can support your team before, during, and after every customer conversation.

New research from Digital Insurance finds that carriers are concerned about cybersecurity attacks and the continued impact from tariffs.

Solve today's revenue pressures and tomorrow's digital challenges.

IT leaders in insurance share development trends, barriers, and strategies.

The insurance industry is heading into 2026 facing rising cybersecurity threats, climate-driven losses and economic uncertainty – yet most insurers remain confident in their ability to grow.

A practical guide for MGA leaders navigating automation choices to scale operations without increasing headcount.

Learn how leading carriers modernize their distribution strategies to gain a competitive edge in today's dynamic market.

The final installment from Digital Insurance research on the state of tech and AI in the insurance industry.

A virtual one-day event focused on helping insurance carriers, agents and brokers navigate AI technology advances.

A new research survey from Digital Insurance examines where companies are investing, how they're integrating AI and its anticipated impact on the industry.