Atidot, founded in Tel Aviv, applies AI to life insurance policy service and marketing to policyholders, so carriers can better understand customer needs.

The reinsurer is working on how to use Gen AI to support decision-making without letting it fully automate decisions. PwC and others also see claims and customer service applications for the technology.

For several years, Brooke Vemuri, vice president of business transformation and engineering at Legal & General America, the U.S. life insurance unit of the global financial company, has led improvements to the carrier's sales, onboarding and other operations processes.

Duncan Anderson, global technology leader for insurance consulting and technology at WTW, manages insurers' expectations for what AI technology can do to analyze and monitor pricing of coverage.

By freeing associates to exercise higher-level judgment, Gen AI could make a 'bionic enterprise' possible, Nationwide's CTO says.

Insurers can help companies to develop risk management plans, conduct compliance audits, and provide training on relevant regulations.

A new report from Forrester examines the risks, innovations and technology landscape for insurance.

The transaction is expected to close early next year.

Leveraging telematics can improve risk assessments, streamline operations and improve fleet safety.

Michael Shashoua, senior editor of Digital Insurance, reported on developments from ITC Vegas Oct. 31-Nov. 2, 2023.