Chris McMahon

Acquisition of Liazon adds to company’s private benefit exchange channels; Towers Watson said it would continue to enhance the product and support customers and partners.

Donald Bailey, an industry veteran with more than 25 years of experience, was chosen for the newly created position.

The latest mile marker on the road to commoditization is being tested in supermarkets, malls, gas stations and auto dealerships.

Ernst & Young survey finds insurers hindered by technology and culture; 70 percent spend less than 10 percent of business and development budgets on digital.

The current market pricing reflects low investment yields and a rational use of capital; more than half of CFO respondents to Towers Watson survey said the hardening likely would continue for a year or two.

Ted Vandenberg, director of claims analytics and business intelligence for Farmers Insurance, says opportunities for analytics will be limited until practitioners are better integrated into the corporate hierarchy.

McKinsey’s prediction that the local independent agencies are declining glosses over important distinctions between business models and value propositions, says agency association’s CEO.

An influx of alternative capital is driving down property rates, according to Willis Group Holdings; many commercial casualty lines of business likely to experience rate increases.

Auto and homeowners premiums primary drivers, according to MarketScout analysis.

Insurer adds pediatric dental benefits and other essential health benefits to plans in targeted states.

Most states have four or more participating plans, according to Avalere Health.

Customer centricity requires that insurers open their systems and processes to new users, data sources and connectivity options, which have exposed the inadequacy of many legacy policy administration systems in a market newly driven by consumerization. Here's a look at how insurers are stacking the deck to ensure success.

Not so long ago, there was plenty of vision but no template for how to interact with technology-enabled consumers, but it's getting better.

IT’s monsters can be slain, says former CIO with Aflac and Allstate, and current Perseus CEO Michael Boyle, but it’s going to take more transparency and a different mindset.

While many IT professionals would argue that lean, agile and CMMI are mutually exclusive, Guru Vasudeva, SVP and CTO of Nationwide, says otherwise.

Insurance can be complicated and even the best-informed consumer wants advice — from family, friends and professionals. And that's where the opportunity for differentiation lays for insurers.

While automated underwriting and insurance bundling is a likely future for the industry, AIG Casualty SVP Salvator Branca says there are several attendant concerns.

A relative newcomer to the insurance industry, RGA Reinsurance CIO Mark Showers shares his perspective on how the insurers' concerns compare to other industries.

In terms of insured claims payouts, the fertilizer factory explosion likely will generate even larger dollar claims than the Boston bombings.

UBI and insurance telematics are touted for their ability to save premium dollars, but wider adoption could also save lives and slow global climate change.