Customer experience

Insurtech companies most likely to endure will prioritize the basics over elaborate tech.

Insurance carriers are investing in technology to gauge how interactions between carriers and policyholders are evolving.

Deloitte released its 2026 Insurance Prediction, which explores how agentic AI is poised to reshape life insurance distribution and reach.

The combination of an AI tool with a human makes it easier to obtain accurate quotes, identify coverage gaps and share documentation between parties.

Can an insurer explain its decisions and demonstrate that AI is being used fairly and responsibly?

Audit your KPIs, align around outcomes and measure incrementality across the conversion stages.

Just over 44% of consumers report a positive experience with voice AI assistants, according to Sonant's latest report.

Customer satisfaction with insurer websites and apps dropped in 2026, according to JD Power research.