Customer experience

Insurers should adopt a customer-first strategy that fuses high-tech tools with high-touch engagement.

How to build a more resilient and efficient CAT playbook through communication automation.

Consumer-facing applications like chatbots and personalized product recommendations make interactions faster, more tailored and more transparent.

Insurers are reimagining operating models, products and value propositions.

Mindy Chen, Mutual of Omaha's vice president of segment analytics, spoke with Digital Insurance about how AI is being used to improve the customer experience.

Mindy Chen, Mutual of Omaha's vice president of segment analytics, spoke with Digital Insurance about necessary skills and what insurance companies should be investing in.

Progressive and GEICO tied for first overall in the Mobile Insurance Scorecard Q3 2025 by Keynova.

According to Capgemini's World Life Insurance Report 2026, 76% of customers expect advanced cloud and data capabilities but only 16% of insurers are capable of delivering.

In the wake of major losses like wildfires or hurricanes, parametric insurance can expedite payments for faster policyholder recovery.