Customer experience

Customers want instant and seamless digital experiences with personalized assistance, particularly from the insurance industry.

Carriers must be innovative when creating and personalizing services for the next generation of policyholders.

Small businesses may start shopping for new insurance, according to the 2025 U.S. Small Commercial Insurance Study from J.D. Power.

Telematics is revolutionizing car insurance through usage-based policies and personalized risk management options.

Research from Digital Insurance on the cost of artificial intelligence.

Insurance companies must rebuild transparency with the people and businesses they serve.

Actionable strategies for insurers to enhance loyalty.

The following stories and InsureThink opinion articles are a part of a series on how AI is being deployed in claims.