Customer experience

Parametric providers can notify policyholders when an event triggers a claim, which can then be processed in days, helping customers get back to business more quickly.

2025 Women in Insurance NEXT honoree, Korey Bruner, is vice president of underwriting operations, inland marine, for Argo Group.

Insurance has always been about helping people survive the unexpected and that survival has never been more vital and complex.

Insurance companies must take a fresh look at the billing and payments experience.

Vendors should focus on integration, interoperability and reliability.

Insurance companies must rethink legacy processes and embrace technology.

Matthew Porcelli, a meteorologist at The Weather Company, shares information about how weather data is necessary for insurance companies to provide information to policyholders.

Life insurance should continue to evolve by adding flexibility, accessibility and immediate value.

Behavioral science offers solutions to aid in customer comprehension of life insurance.