Customer experience

New features on the site focus on elucidating healthcare costs.

The company's new Stop-Loss Benchmarking tool follows the launch of Benefit Profile earlier this year.

South Africa’s biggest insurers are considering technology and telecommunications partnerships to counter increased competition and a slowing economy, according to PwC.

To find new opportunities, insurers should think about the questions that keep their prospective customers up at night and determine which are ripe for a new insurance offering.

The insurer is focused on better customer retention through data.

The telematics-only insurer has added former Dish Network exec James Moorhead.

The leader of MassMutual's retirement services and workplace insurance products says that the "true powerhouses" of capital markets are in insurance.

Aflac CIO Julia Davis adeptly adopts solutions for the insurer to meet customer demands.

Why the worldwide commercial auto manager has her eye on Uber, driverless cars, and more.

Any given application may be the only point of contact a customer has with an insurer -- so it's important to take their experience seriously from the start.