Customer experience

Latest version of insurers' EACCESS portal features policyholder capabilities in addition to agents.

Xpertdoc, a Microsoft Gold partner, will host the software on the Microsoft Azure cloud platform.

The goal is more immediate access to a claims adjuster at the time of a boat accident.

There's a "very high likelihood" that Zurich will make a bid for RSA soon, say industry experts.

The insurance industry is focused on products. But for consumers, when it comes to complex products, it's all about the customer experience.

Deloitte has identified insurance technology strategies that explore the role of the CIO, race Moore’s Law and more.

Deloitte has identified insurance technology strategies that explore the role of the CIO, race Moore’s Law and more.

The company's Strategic Ventures arm has backed LimeLight Health, makers of the QuotePad mobile customer experience platform.

Combining the operations of two insurance giants likely would require months of research, as well as an increase in headcount and IT expenditures, at least in the short term.

Beyond encouraging a strong personal relationship with an underwriter, what can carriers do to build stronger connections with agents and grow their book? Celent surveyed a group of agents to understand those areas most likely to make a carrier the agents’ top choice.