Customer experience

The app uses a phone’s camera to capture and upload images of documents and authorization forms that are needed to evaluate claims, and enables users to monitor their claims’ status.

Higher benefit maximums and online payment option allow for easy, convenient quoting and administration of policies, the insurer says.

The mobile app is intended to help driver- education instructors access, record, organize and monitor the progress of students during behind-the-wheel instruction.

Customers now can transition document templates and design new ones.

The insurer selected BillingCenter and Guidewire’s portal products in an effort to enhance agents’ and policyholders’ user experience, lower cost and achieve faster time-to-market.

The new platform is intended to facilitate the online delivery of critical illness, term-life and other simple protection products, the insurer said.

In the second part of this exclusive interview, Nicolas Weng Kan, CEO of Google Compare, spoke with INN about the appeal of the aggregation model to insurers and consumers, as well as the future of agents.

In part one, we looked at the challenges and opportunities involved in rewriting a ten-year old application; here we’ll focus on talent, customer expectations, and enhancements and maintenance.

ACE and Chubb veterans will work on technology and marketing strategy for the division.

In this exclusive two-part interview, Nicolas Weng Kan, CEO of Google Compare, spoke with INN’s Chris McMahon about how the aggregator met the challenge of integration with insurer partners.