Customer experience

The tool is designed to help brokers and their clients understand the market for group insurance and match the right products to an employer.

The company wants to help its brokers create a better product portfolio for the end customer.

The workers’ comp insurer now is in production with PolicyCenter, BillingCenter and Quote and Buy Portal, to offer new self-service abilities to policyholders.

The personal and commercial lines carrier will implement the cloud-based SurePower Innovation to support growth and greater customer satisfaction and retention.

Anthem’s deal for Cigna would give the companies more scale in commercial coverage, and Anthem has also said that Cigna’s Medicare Advantage business is appealing.

The insurer has partnered with Canary, provider of home monitoring technology, to offer connected home services and discounts.

The combined company will have around $40 billion in annual revenues, which elevates it to a key global player and should allow for some economies of scale.

With the Supreme Court affirming that the Affordable Care Act’s current structure won’t change, health insurance IT pros can focus on other pressing areas.

The court agrees with the Obama administration's argument that the law’s intent is to provide subsidies for everyone, not just those who purchased coverage through a state-based exchange.

The LifeTrack option offers personalized communications so that customers understand the amount they need to pay to keep pace with their insurance objective over time, the insurer said.