Customer experience

The alliance is intended to help bring new insurance products to market faster and cut the time required to produce personalized documents.

The P&C insurer will implement ProcessOne for payments and ContactOne for automated calling and messaging.

Top 25 insurers ranked; J.D. Power study finds more people are shopping rates, but fewer are switching carriers.

The Munich Re unit has made an investment in Waygum, Inc., a technology startup that is building a mobile app platform for the Industrial Internet of Things.

Get a first-hand look at the key managers and innovative initiatives that have emerged from Progressive's enterprise Innovation Garage in this exclusive slideshow.

The company’s partnership with several local educational institutions is aimed at bringing employees into the industry from underrepresented communities.

At a time when confidence in the insurance industry has been compromised, innovative companies can break the mold.

The user experience can make or break an application. Here are five ways to measure whether it’s positive or negative.

The majority of financial services firms offer social media support and training, according to new research from LIMRA, but a shortage of content and lagging response times are still a hindrance.

Following FAA approval, the insurers soon could deploy drones in catastrophe zones and for other, more routine inspections.