Customer experience

The Des Moines-based Global Insurance Accelerator has selected the first six startups to receive funding and mentoring from seven local insurance companies. Each has received $40,000 in seed money from the pool and has to create a minimum viable product for demonstration at the Global Insurance Symposium at the end of May.

Former tablet and online banking leader Allison Landers will enhance digital experience for the insurers' group products.

The latest version enables ‘anywhere’ access and engagement, multiple language interfaces and a better view of information and relationships to offer more personalized customer experiences.

While brokers historically have owned the customer relationship, satisfaction rises when insurers are involved during service interactions, according to a study from J.D. Power.

The implementation began with a new customer documents communication strategy and the elimination of CSE’s internal print and mail operation.

Insurers should note that customers are more willing than ever to divulge personal information for the promise of a better deal, an enhanced experience and better service.

The costs to deal with the breach won’t hurt this year’s earnings outlook, in part because the company has its own insurance to cover such incidents.

Two of the state’s most-powerful lobbies, the insurance industry and trial lawyers, are gearing up for a fight over a push to ease penalties against companies that deny homeowners their hail-damage claims.

The information compromised includes names, birthdates, Social Security numbers, street and e-mail addresses and employee data, including income, Anthem said.

Next stage of the mobility revolution: stepping back from frantic rollouts and encouraging holistic enterprise offerings.