Customer experience

Since last year, new skills and new thinking are more urgent than ever, even as budgets and technology needs remain static.

Is your organization prepared to deliver a modern customer experience?

Collaborative and social technologies are radically changing not only interactions with consumers, but the ways in which internal processes can be conducted as well.

The year 2014 is expected to be something of a tipping point for established and new technologies to take hold in the insurance industry.

As the federal health-insurance exchange finds its footing, some state-run exchanges now are struggling with technology delays and low sign-up levels.

Retirement Income Clearing Calculator to provide for choice, portability of guaranteed retirement income options.

Verint Provides Workforce Optimization Solutions

Latest version includes ‘Responsive Web Design’ and improvements to Account Management feature.

Marketing and IT people actually stand on common ground, looking to support customer data and interactions.

Intact Financial Selects Guidewire Billing