Customer experience

BillingCenter expected to improve flexibility, customer service and speed to market.

The general manager of usage-based insurance says predictive models are the "secret sauce" that gives the company a competitive advantage in the space.

Insurers are ready to design digital solutions that change the industry into a continuous, predictive, risk management service.

Electronic signature capability allows immediate delivery of life insurance customer requests.

Technological advances are generating vast new sources of data that can assist carriers with better decision-making.

Five strategies that insurers are using to guide their social media efforts.

Portal available to risk managers who support specialty and large general contractors.

Carriers and agents have made significant progress in improving the sales process, but there’s still a long way to go.

Insurer uses text messaging, a new app featuring social capabilities and good-natured competition to attract new customers.

Examining the importance of change management in a PAS transformation.