Customer experience

Deal includes upgrades surrounding policy, billing, claims, imaging and reinsurance processing.

With a history of encouraging green trends, The Hartford continues by announcing a discounted renewal rate for electric car owners.

Organic growth behind carriers’ desire for technologies that facilitate customer requests and consolidate multiple document systems.

State Farm, Progressive and Allstate noted for successful Facebook presences in a recent report breaking down the industry’s take on social media.

Participants in national online pilot learn skills to help manage conditions and interact with others living with chronic illness.

Social media's versatility makes it impossible to assess objectively, but there are many examples of companies employing different strategies very effectively.

Partnership to provide online benefits education, enrollment.

Depending on how insurers utilize the nudge, it can either enhance or undermine customer service credentials.

Banking industry exec discusses the issue’s force-placed furor, the industry's response and possible areas of compromise.

There was this tremendous downturn in the stock market in 2008, and here we are four years later but confidence has not been restored. There’s lots of opportunity for insurers to solve the things that seniors are worried about.