Customer experience

Automakers’ recent move to incorporate smartphone hubs into production and the recent outcries against distracted driving could put insurers in precarious position.

Application designed to let insurers analyze social media, among other sources, for customer sentiment, claims and fraud issues.

In declaring a $10.2 trillion protection gap, Conning suggests the Internet and social media as outreach tools that have the ability to help insurers regain middle market traction.

Platform upgraded to support growth through improved time-to-market, reduced operating costs.

New report sees technology disruption as the best means of offsetting economic and environmental uncertainties.

NexJ’s Integrated Agent Desktop unified the point-of-entry for 14 of the carrier’s external systems.

Billing, payable and receivables product designed with insurer input.

Insurers using a new service will be able to search and analyze up to two years' worth of Twitter updates.

State legislators are looking to smartphone-enabled electronic insurance IDs to save drivers, law officials’ time and money.

For the first time, referrals to National Insurance Crime Bureau break 100,000.