Customer experience

Workers’ compensation insurer employs Perceptive Software to shore up inefficiencies in claims processing.

Cameras as well as speed and GPS trackers employed to monitor driving; new venture hopes insurance companies will use services as incentive.

New software includes three new modules and catastrophe claims heat map updated in real time.

Rhoads Online enables Facebook and mobile phones to be an extensions of its Web-based compliance management system’s email-based alert function.

Aetna selected the BENEFITFOCUS Platform to integrate online sales, enrollment and benefits management for Aetna customers.

Technology designed to enable insurance agents to maintain their website and Facebook presence from one location.

Insurer positions for competitive advantage by adding XML technology to many commercial insurance classifications to speed BOP quoting.

Site includes funeral cost calculator, identity theft recovery kit, guidance on end-of-life issues, a library of articles on wellness and planning guides on legal issues surrounding family and elder care.

Newly formed company assists independent agents and carriers in online marketing and communications.

Purchase of agency will add 25 employees to staff, expand BB&T’s foothold in California.