Customer experience

An IVANS survey reveals why agents are so reluctant to look to social media for communications and customer service.

The Chartis company attempts to ease the burden of claims reporting for policyholders.

A natural-language supercomputer holds unlimited potential in unraveling uncertainties surrounding claims and conditions.

Company offers new service that provides quotes and an online pay feature for special events coverage.

Progressive Announces Expansion of Sales Force

Damage Figures from Joplin Tornado Top $1B

In wake of scuttled Allied World merger, Transatlantic turns down resubmitted takeover bid from Berkshire Hathaway subsidiary.

Transatlantic, Allied World Terminate Merger Agreement

Real-time, location-based intelligence is transforming the way auto insurers operate.

Amarillo Top City for Hail