Customer experience

PSCA Signature awards recognize "best in education and communication" in helping American workers plan and save for retirement.

Genworth research: Agents and advisors should change the way they approach their client base and break down the barriers that keep families from obtaining adequate coverage.

With precise tools to monitor performance out of the office, home-based service representatives are proving themselves a worthwhile investment.

Bruised by the economic crisis, inland marine insurers face heated competition, a retiring workforce and technological challenges.

Insurers Arming Against Piracy

An IVANS survey reveals why agents are so reluctant to look to social media for communications and customer service.

The Chartis company attempts to ease the burden of claims reporting for policyholders.

A natural-language supercomputer holds unlimited potential in unraveling uncertainties surrounding claims and conditions.

Company offers new service that provides quotes and an online pay feature for special events coverage.

Progressive Announces Expansion of Sales Force