Customer experience

Japanese companies are selling “one-time” policies for risks that are interesting and surprising, thanks to wireless technology.

Survey targeting several sectors reveals that insurance and mobile telecom rank lowest in respondent satisfaction with communication levels; banks ranked highest.

Functionality to provide agents, financial advisers and policyholders access to application status, account balances and commission payments.

iCRM to provide dashboard with widget interface, personalization, customer experience management and insurance analytics.

The annual insurance technology conference saw shifting trends, but issues from the past remain a challenge.

National Association of Insurance Commissioners affirms the need for producers in state health insurance exchanges, and the appropriateness of compensating them in several ways for their services.

Joint technology product development and launches highlight “partnership” theme at latest insurance conference.

Tablets—especially the iPad—have been an “agent of change” for the London insurance market.

Accenture survey finds younger consumers still prefer to purchase insurance through agent networks.

Adopting social media for business purposes is all the rage among journalists and analysts, but on the ground, it has yet to achieve traction in insurance.