Customer experience

Insurers and agents are making better use of aggregators, social media and micro sites to garner new business.

Held up against the maturity of the Web as a platform, the rate at which customers have embraced self service seems wanting. Yet, inexorably, carriers are seeing an uptick in adoption for self service in areas ranging from bill pay to policy renewal.

Path still uncertain, says FEMA, insured losses still a guess.

Insurers should ensure that the Web portals being used to simplify transactions with agents and customers don't make things harder on them.

Social media continues to be a topic of conversation among insurance executives even though studies have indicated the insurance industry has been slow to accept and adopt the technologies. Moreover, results from a June survey show that even among insurance producers who have adopted social media a majority does not believe it is helping them to generate leads.

Plan includes new hire, series of forums for financial advisors.

Leading property/casualty insurers use CDC data when messaging the importance of safe driving to their policyholders; and insurance aggregators such as Insureme.com deliver the CDC message of safe driving in their promotional campaigns.

How do increased automation and the advent of “swarms” fit in an industry that seriously values its personal interactions and relationships?

The insurer’s “On the Move” Android widget automatically responds to texters; lets them know the driver is busy.

CellControl and IronBridge Partners team to deliver actuarially supported premium discount programs to parties using CellControl’s distracted-while-driving solutions.