Customer experience

Ascinsure Specialty Risk to offer insurance solutions for crane owners and operators, scaffolding, rental equipment and party goods dealers and all types of inland marine markets.

Insurers may want to note that as the use of mobile banking increases, many consumers still prefer traditional channels for more-complex transactions.

Imagine the benefit of agents logging in and accessing application processing or customer verification services, or internal departments helping with claims processing or adjusters in the field.

To reach consumers, the confectioner, like many insurers lately, is eschewing traditional e-mail marketing in favor of social media.

A survey shows that 3% of firms were “customer-centric organizations,” while 33% of firms were “customer-oblivious organizations.”

The Department of Health and Human Services says it wants "well-intentioned providers to become meaningful users of electronic health records."

Allegient Systems’ Expense and Reporting Management Suite will provide Southern Pioneer with legal bill review and performance management services.

Agents responding to a survey say their customer service reps save several hours daily by using electronic, real-time carrier sites/portals, but there’s still room for improvement.

The platform should help Dearborn National eliminate the cost of keeping up with changes to desktop word processing tools.

FAB Billing is designed to enable better service for insureds and agents.