Customer experience

Insurer says old enrollment forms containing sensitive information were mistakenly left in discarded file cabinet.

Sword Group’s new company, Sword Insurance, will offer CRM, BI tools and policy admin software to the property/casualty industry.

Analyst firm hailed Guidewire as a leader in billing for the first time in its 2010 report.

However, we now have new means and methodologies to add to our toolboxes.

By sector, health insurers continue to out-pace the rest of the industry on job gains; reinsurers see largest ever jump in payroll.

Esurance, a San Francisco-based direct-to-consumer auto insurer, has unveiled an enhanced iPhone application for both its customers and car insurance shoppers.

The Department of Health and Human Services has launched a website to enable consumers across the nation to compare and choose health insurance plans operating in their geographic region.

Study shows consumers want responsiveness, but clearly they also don’t trust portals when it comes to more difficult issues.

The distribution channels for the insurance market in Asian countries are diversifying, according to research released by Boston-based research and consulting firm Celent.

A J.D. Power and Associates study finds that cost management is of secondary importance—behind customer service—to employers buying health insurance.