Customer experience

A Blues plan enables members to create PHRs, using Google Health, that automatically populate with claims data, and can link to select EHRs.

Agency chosen from among 2,000 entrants for its online efficacy.

The Hartford and Business Insurance Now teamed to extend their partnership to include the home and auto.

INN recognized 10 of the industry’s most successful female insurance leaders at the second annual Women in Insurance Leadership Forum.

A significant benefit for both sides is the ability to work jointly on product development, distribution channels and customer service.

Feeling pressure to reduce costs, IT managers eye savings in document management.

The goal of the health insurer’s marketing plan is to keep members engaged and informed.

The insurer will hire 50 people to operate a new disability management services office in Scottsdale, Ariz.

Mercury Insurance Group, a multi-line insurance organization, and property/casualty core technology solutions provider Guidewire Software, report that Mercury Insurance Group will implement Guidewire’s Insurance Suite as its new policy administration, billing and claims platform for its homeowners business.

Previously only advising the wealthy, the company thinks its investment advisory platform will help to retain customers whose balances have dwindled during the recession.