Customer experience

Insurers that do not innovate will not realize success until they fully recognize, embrace and apply innovation to a “customer is king” approach.

MassMutual made changes to enhance and simplify navigation and enable easier access to account management tools and content.

EFM software alongside CRM tools enhances the process of soliciting,

New system is designed to enable enrollment of any or all of an employer’s benefits, both core and voluntary.

The carrier was recognized for its ability to leverage technology to foster success in its corporate governance and customer experience programs.

Consumers boost ratings of life insurers’ Web sites slightly, but ranking is still below the overall cross industry benchmark.

In its first-ever awards program, Fiserv recognized eight clients for their progressive use of technology.

Solution is designed to provide electronic document delivery solutions for viewing true fidelity of documents in a secure Web environment.

Pinnacle Life, Allied North America and Harleysville Insurance win first, second and third place in Insurance Networking News’ 2008 INNovators Award.

The insurer will offer a new system against a backdrop of policyholders who are changing their travel patterns to accommodate the rising cost of gas, increased traffic congestion and environmental concerns.