Customer experience

National Indemnity Co. rapidly launches Fiserv’s Advance Billing solution.

The insurer is pushing a customer-centric model out to its insureds.

The broker is working with AIG unit to offer buffer against supply woes.

The P&C insurer is launching a new Web site to educate its distribution network.

Ward Cites Top Performers in P&C, Life/Health Carriers recognized for balancing technology deployment, expense management and customer service.

Carrier makes online resources and tools available to help families and businesses survive disaster aftermaths.

MassMutual earned the top award for "Best in Class Call Center," and was named a runner up for "Best Performance Leveraging the Customer Experience as a Strategic Business Driver."

While P&C insurers believe that billing has an impact on customer satisfaction and retention, little is being done to improve the systems and processes.

The National Insurance Crime Bureau’s VINCheck Web site is designed to enable consumers to check vehicles for reports of severe damage, flood or theft.

Competition among auto insurers is stiffening; measuring customer service/satisfaction may help them get a leg up.