Customer experience

Peoria Heights, Ill. — Pearl Dental Insurance recently launched a new Web site that provides an immediate, online quote rating engine for insurance brokers and dental plan prospects living in most states.

New York — Fifty-five percent of well-insured adults go online six or more times a week, according to Experian Research Services. As the insurance industry has the highest customer acquisition cost in business today, an online strategy is necessary to attracting these well-insured prospects.

Wellesley, Mass. — The digital world is transforming the way information is organized and stored, and companies across all lines of business are being charged with using emerging technology solutions to support the customer experience in new and innovative ways, according to experts at an e-business thought leadership conference held January 16 and 17 in Wellesley, Mass.

Despite barriers such as cost, electronic health records are slowly but surely becoming a technological cornerstone of the health insurance

New York — AIG Executive Liability, a division of the property/casualty insurance subsidiaries of American International Group Inc. (AIG), announced AIG e-Discovery Solutions, a program of e-discovery-related products and services to help all of AIG Executive Liability’s clients, including the division’s directors and officers and errors and omissions insureds, more effectively manage the e-discovery process. AIG e-Discovery Solutions is a claims service offered by AIG Executive Liability to their clients.

Chicago — Tri-City Brokerage, a division of Crump Insurance Services Inc., a Dallas-based insurance wholesaler, announced an expansion of their binding authority group, Tri-City Binding Authorities. The new financial services binding authority provides D&O, E&O, EPLI, Crime and Fiduciary coverage for numerous classes. Target industries include community associations, nonprofit organizations and for-profit companies, miscellaneous service providers, property managers and technology service companies.

Hopkinton, Mass. and Carlsbad, Calif., - EMC Corp., a Hopkinton, Mass.-based information infrastructure solutions provider, and Carlsbad, Calif.-based Document Sciences Corp. signed a definitive agreement whereby EMC will acquire publicly-held Document Sciences in a cash transaction valued at approximately $85,000,000. Document Sciences is a provider of document output management (DOM) software that facilitates highly personalized, multi-channel communications to customers, partners and suppliers. The acquisition complements and extends EMC's position in the transactional content management marketplace, the fastest-growing segment of enterprise content management, according to the company.

Despite taking much longer than initially expected, e-signature adoption is picking up steam, but is it worth it?

Though customer relationship management has been hyped, then written off, carriers are finding new uses for the technology.

Alpharetta, Ga. - BB&T Insurance Services plans to expand its metro Atlanta operation with the acquisition of Ott & Co. of Alpharetta, Ga.