Customer experience

The group now has 30 insurance carrier members working on distributed-ledger tech solutions for the industry.

Agreement covers claims and customer-interaction technologies developed by the pay-per-mile insurer.

As insurance professionals, it’s our duty to think like we own the company, and explore and validate every potentially innovative idea

Digitalization, specialization and a better user experience are on the agenda for this recently appointed tech leader.

Companies reviving the model say that new technology and better customer service will help avoid the mistakes of the past.

The ONE Coach platform will use sensor data to identify opportunities for risk-management products tailored to the customer.

The distributed-ledger technology promises to streamline processes like claim management, pricing transparency and actuarial management.

Carriers are tapping into a wide range of new leadership in order to accelerate transformation efforts.

A J.D. Power and Centric Digital study offers examples of top performers' best practices, like chatbots and personalization.

Video-comparison algorithms and visuals can be adapted to make insurance more alluring and easy to sell.