Customer experience

Artificial intelligence, intelligent apps, immersive-experience devices among Gartner’s technologies to watch.

Carriers need to listen to their policyholders' interaction desires and respond nimbly, say panel of leaders from AIG, Farmers and other firms.

The digital renter's insurance startup says that eliminating the deductible helps it gets closer to its goal of a customer-optimized insurance product.

Agine development can help carriers realize their digital goals faster than traditional methods.

Take a look at this year's Women in Insurance Leadership honorees preparing for their Digital Insurance photoshoot.

The company is developing an instant-issue platform that delivers life policies to customers without fluid testing.

Executive's priorities are transitioning the product-centric organization to one focused more on the customer.

Carrier is looking to develop customer experience comparable to that of Amazon and Google, according to Cathleen Scerbo, VP of IT business operations.

Retail veteran lent her expertise to the launch of TruStage, CUNA Mutual’s consumer retail brand, which she manages as senior vice president.

Captured images from planes are run through the insurer's analytics software to reimburse policyholders on flooded automobiles.