Customer experience

For a better customer experience, insurers should take a look at customers' travels through their processes.

The insurance software company is tapping into IBM's cognitive computing platform Watson for joint offering.

The company expands its suite of Labs of Forward Thinking.

AIG's customer-focused design roadmap guides value proposition development and introduces key steps to integrating customer insight, exec says,

Members will receive a free bilingual Garmin vivofit3 wearable to help track progress.

Aetna will subsidize Apple Watch purchases for its customers to support a suite of apps for the wearable device.

Verisk Insurance Solutions joins Guidewire PartnerConnect and augments the software provider's policy admin system.

Authorities' hands-off approach likely won't stay for good, however, as regulators may seek to implement a pre-market approval system.

Udo Neumann will head technology for the diversified insurance and financial services provider.

The integration helps leverage data across the insurance enterprise.