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Many believe that the future for insurers is in the mobile Web.

Customers tend to be loyal to their insurers, but policy retention rates vary, J.D. Power auto insurance satisfaction study reveals.

IVANS says Transformation Station will boost EMCs’ sales by enabling more frequent quoting by agents and faster response to customers.

Insurers may want to keep an eye on trends in IT that will focus on development for social media and mobile devices, Gartner says.

Against volatile stock markets, insurers benefited from increases in investment income and improvements in capitalization, notes A.M. Best report.

Analyst firm expects agent channel to give way to non-traditional channels such as bancassurance and aggregators.

More IT spending will shift its strategic use to better understand customers and markets, improve products and increase sales opportunities, survey says.

Software promises to help drive variable and fixed annuity sales.

In its fourth annual program, INN honors nine insurers for core systems, customer service and enterprise systems innovations.

The updated identity fraud product will better protect against the most frequently experienced problems.