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  • Women in Insurance Leadership
    Mary Boyd leads like a coach: Women in Insurance Leadership 2023

    Boyd is president and CEO of Plymouth Rock Assurance Corporation where she is leading digital transformation.

    By Kaitlyn Mattson
    September 20
    Mary Boyd
  • Artificial intelligence
    Jadwin Jenkins focuses on trust: WIL Next 2023

    Jenkins is the assistant vice president, artificial intelligence circle lead at Travelers. She works directly with all lines of business to build, adopt and scale AI within the insurance company.

    By Kaitlyn Mattson
    September 20
  • Women in Insurance Leadership
    American Family's Gwen Olson made empowering teams central to tech upgrade work

    The leader of the company's claims services unit talks about bringing in different points of view to American Family's update of its claims services technology, and retaining the human element of servicing claims.

    By Michael Shashoua
    September 19
    Gwen
  • Women in Insurance Leadership
    Nicole Pollard takes her education experience to insurance: Women in Insurance Leadership 2023

    Pollard, head of learning and development, digital insurance operations at MassMutual and her team led to the launch of the learning, development and coaching organization.

    By Kaitlyn Mattson
    September 19
  • Women in Insurance Leadership Conference
    WIL Next: Rachel Switchenko

    Plymouth Rock's VP of customer solutions focuses on improving communication.

    By Grace Crane
    September 19
    Rachel Switchenko
  • Innovation
    John Hancock's Susan Roberts brings care and customer concern to tech strategy

    Women in Insurance Leadership 2023 honoree finds crowdsourcing approach to insurance product development also has applications for Boston-area charity efforts.

    By Michael Shashoua
    September 18
    SusanRoberts_John Hancock_FULL.jpg
  • Women in Leadership
    Launching advanced AI projects, leaning into her career: AmFam's Bethany Jansen

    Though she is a young mom with three-year-old twins, the Women in Insurance: Next 2023 honoree is not slowing down her work life.

    By Penny Crosman
    September 18
    Bethany Noelani Jansen
  • Women in Insurance Leadership
    Shrinking call times, growing online learning: MetLife's Merrilee Matchett

    Through Matchett's efforts, associates have logged more than 124,000 hours of online training at the insurer. Matchett is one of Digital Insurance's Women in Insurance Leadership honorees for 2023.

    By Penny Crosman
    September 18
    Merrilee Matchett
  • Evolving strategies in the technology talent market

    A new research report from ReSource Pro examines how insurance tech vendors' strategies are evolving in the competitive labor market.

    September 15
    Tom Benton
    Tom Benton
    ReSource Pro
  • Why life insurtechs will likely go public in 3 to 5 years

    Today, when life insurtechs start fundraising, VCs ask them about their loss ratios—an impact of the insurtech 1.0 market crashes. But this question signals that venture capitalists still have a nascent understanding of the overall insurtech ecosystem and the various business models within.

    September 13
    Hanna Wu
    Hanna Wu
    Amplify
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Is your tech agenda set for safety or standout growth?

Over the last three years financial services sectors have been involved in a necessary but dramatic operational shift with their customers moving from physical to digital channels

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© 2025 Arizent. All rights reserved.
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© 2025 Arizent. All rights reserved.