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With acquisition, firm becomes part of Digital Benefit Advisors’ network, opens North Carolina office.

Shouldn't digital be part of everyone's job description by now?

Insurance can be complicated and even the best-informed consumer wants advice — from family, friends and professionals. And that's where the opportunity for differentiation lays for insurers.

Passive observation and exploration are generally not enough in a complex business environment — innovation requires experimentation.

The auto insurer is searching for a way to convince more drivers to try its telematics technology.

Celent reports that interest in mobile apps, especially those for tablets, is fueled by the desire to lower front-office costs and facilitate customer interactions.

Over the course of three years, Aegis Insurance, a midsize mutual specialty commercial insurer, completed an overhaul of its legacy core systems. The result is a 50-percent reduction in the average time it takes to process a transaction, a 70-percent improvement in quoting and an 80-percent improvement in renewal processing.

Portals have come a long way. They serve a wide range of stakeholders, from prospects to policyholders to distributors, adjusters and others. They are the go-to places for information dissemination and collaboration, creating an experience of easy to do business with them. If you aren't providing a portal to your customers and partners today, time is running out.

While vendors are optimistic about revenue growth over the next few years, a new report from Aite Group urges them to do a better job of aligning with P&C carrier needs.

Updated models designed to include multiple price volatility catalogs and the ability to modify industry premiums by adjusting default values.