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A vertical-specific AI can digitize the contextual judgment of retiring experts, helping staff to access "word-of-mouth" wisdom instantly in the correct context.

AI will move from the margins and into the fabric of insurance, redefining how carriers do business and streamlining operations for efficiency while optimizing the customer experience.

The impact of extreme weather remains top of mind for many, with a majority of homeowners citing it as a factor behind purchase or relocation considerations.

Changing communication methods like the use of emojis present a growing compliance risk in regulated industries where interactions are subject to scrutiny.

Experts discuss what new and emerging risks to look out for in 2026.

AI agents can reason through complex questions, understand intent, communicate naturally, and handle tasks that used to require a person on the other end of a call.

In most agencies, 80% of revenue is generated by only 20% of their accounts, meaning that 80% of an agency's customer base is responsible for only 20% of its revenue.

Insurers can transform AI spending into intelligent capacity investment through several practical steps and strategies.

Enterprises are adopting agentic AI that plans and executes on its own while compounding errors, accountability gaps and cyber risk. Clear safeguards and auditability are critical.

As fraudulent claims evolve, so do the defenses against them. Here are four common fraud claims and how to combat them.