Insurance News from Digital Insurance

The company's survey finds that only 23% of AI users accept financial guidance from AI without validating the advice first.

Half of consumers plan to use AI but also want an advisor who can relate to their life experience to review information at some point in the purchasing process, according to the Capgemini Research Institute and LIMRA.

With AI creating hidden risks that insurers must account for, some insurers leave these up to existing policies, others explicitly affirm they will cover AI risks, and a third set is excluding them.

The life insurer credits its leap to the top of LIMRA's rankings after a years-long push toward using AI to accelerate decisions and lower costs.

Evident, a data platform, issued its second annual survey of insurers' AI efforts, showing some insurers ranking much higher than last year.

Pablo Palafox, CEO and co-founder at HappyRobot, shares a common mistake insurtechs make is leading with technology instead of the customers' problem.

More than one-third, 37%, of customers who use AI to research insurance options changed their policy as a result.

Introducing insurance options during the auto purchasing process correlates to a 20% boost in finance and insurance gross, according to Polly's Q2 embedded insurance report.

Mike Fiato, EVP and chief claims officer at Allstate, discusses The Allstate Claims University, a hands-on training campus in Dallas to simulate real-world damage situations and give employees practical experience.

The explosive growth of data centers, which fuel a seemingly insatiable global demand for AI services, is creating a huge demand for insurance policies covering a wide range of risks.

Eighty-eight percent of policyholders reported that they want a provider that anticipates coverage problems before they ask, but doesn't rely solely on AI to do so, according to a new VIU by HUB survey.

Overall satisfaction with commercial insurers rose 15 points in 2026, and was above-average for digital shoppers, according to new research.

Insurtechs have a major opportunity to address the industry's lack of data transparency, according to Ashwin Agarwal. "Whoever builds that trusted, transparent pricing layer first sets the terms for the entire industry."

A record percentage of homeowners renewing their insurance policy saw their fee decrease, up from 7.4% last year, according to Matic's mid-year trends report.

Sen. Elizabeth Warren and other senators sent a letter to six insurers challenging their use credit-based insurance scores to determine risk-based pricing.

Insurance companies with the greatest advantage will adapt products and experiences locally while reusing capabilities globally.

Clients now expect a baseline level of technology options from brokers, the company's 2026 Broker Services Survey finds.

Insurance has been an underperforming industry that resists tech disruption, according to a McKinsey report. However, insurers are finding the technology enables them to cover more risks, and do so more quickly and readily.

Connected systems can help consumers understand each stage of the life insurance journey and ensure a more seamless, less fragmented consumer experience.

Legacy infrastructure, data challenges, workflow integration issues, regulatory concerns and skill shortages remain key obstacles in 2026