Insurance

Amelia platform from IPsoft has been involved in more than 3 million customer conversations since September.

The insurer explored how homeowners customers could get the most value from water sensors through hands-on experiments.

Non-payment of certain subsidies, less enforcement of a rule requiring insurance and limited competition caused insurers to raise their premiums by about 34%.

Carriers are looking to see a return from tech investments quicker with external players eyeing the market, says Capgemini.

Bradley Bodell has also worked at MetLife in various technology roles.

Infosys partnership will help the life insurer realize customer service and data mastery goals, says CEO Brooks Tingle.

Many new insurers focused on commercial lines see value in the core systems that incumbent insurers already use.

Technology platform uses third-party data to reduce the amount of input required of agents.

Miguel Edwards is responsible for digital customer experience improvement in his new position.

Carriers must compete on insights from consumer information, not just the convenience of digital-app services.